FAQs
Return Policy
- NO refunds will be given, only exchanges or store credit
- No exchanges on final sale items
Exchanges
- No exchanges after 14 days of purchase
- Please contact info@shopkoi.com for further information on how to send your order back for exchanges
-No exchanges for worn or damaged items. If we receive any of the following no store credit will be allotted. Please return with tag.
- Please allow a minimum of 10 business days for us to receive the desired exchange item and to return the new
Shipping Info
- Please allow 1-3 business day processing time
-After processing, please allow, 3-5 business days for shipping
- Tracking info will be sent via email to the address provided
-Note any orders placed on a Friday , the business day does not start until Monday
Contact Us
- Email: info@shopkoi.com